Customer Reviews

Best service, trusted reviews, competitive (and realistic) quote.

Why did you choose to get a quote from us and where did you get our contact details?
Online reviews & word of mouth from others who recommended Britannia removals

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Best service, trusted reviews, competitive (and realistic) quote.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They were all excellent, especially Antony & John

How would you rate our communication?
10/10

How can we improve our service?
Slightly convoluted mix of online forms and email etc which was a little confusing - but in general, very little to improve. Great service all round.

How likely are you to recommend us to your friends / family?
10/10

They carried out the work in a calm, helpful and professional manner

Why did you choose to get a quote from us and where did you get our contact details?
We used Britannia for a previous move and the service was excellent

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
As above; previous excellent experience across the board: booking, survey, communication and the physical move was all fantastically carried out

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
In a highly stressful situation, they carried out the work in a calm, helpful and professional manner. The team had excellent interpersonal skills and made at least one aspect of the move a little easier.

How would you rate our communication?
10/10

How can we improve our service?
I cannot think of any particular points to improve.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
The best endorsement would be that if we were to move again (which we won't), I would not hesitate to engage Britannia Goodwins.

Great team, worked hard all day and always with a smile

Why did you choose to get a quote from us and where did you get our contact details?
Google

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Competitive price, flexibility and easy to work with

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Great team, worked hard all day and always with a smile

How would you rate our communication?
10/10

How can we improve our service?
Reminder text/email the day before the move to confirm you are coming.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
No

Professional, courteous, caring and very accommodating

Why did you choose to get a quote from us and where did you get our contact details?
Search engine

How would you rate the way we dealt with your initial enquiry?
8/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Competitive on price, good reviews and liked how you proposed to do the move.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
All of them, Chris, John, Danny, Rob and Ant were professional, courteous, caring and very accommodating.  They ensured everything was wrapped or covered properly, stored correctly and moved with care and attention.  Nothing was too much trouble and they completed the move to time.  We were more than completely satisfied with all the team.

How would you rate our communication?
9/10

How can we improve our service?
I can't think of anything at present.

How likely are you to recommend us to your friends / family?
10/10

Friendly, helpful, patient, unflustered and just an amazing bunch of guys.

Why did you choose to get a quote from us and where did you get our contact details?
I have known about you for a while, brand recognition

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
It was a decision based on cost.  Your surveyor won you the contract with a correct assessment of how much stuff we had.  The competitors over estimated and as such over quoted.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They were excellent in every way, from beginning to end.  Friendly, helpful, patient, unflustered and just an amazing bunch of guys.

How would you rate our communication?
10/10

How can we improve our service?
The best I could have hoped for

How likely are you to recommend us to your friends / family?~
10/10

Is there anything else you would like to tell us about your move?
Not much other than it was seamless and the service was exceptional throughout.

We could not have asked for more

Why did you choose to get a quote from us and where did you get our contact details?
Google search. We were moving 200 miles so wanted a national company with that experience

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Competitive quote. Surveyor demonstrated previous practical experience and was reassuring about the process

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Arrived on time. Respectful and efficient throughout despite the added complication of major roadworks outside our property on the move day.

How would you rate our communication?
10/10

How can we improve our service?
We could not have asked for more. Britannia Bradshaw exceeded our expectations

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Very prompt response when we requested collection of our packing boxes. Thank you

Professional, friendly and you delivered on your promises

Why did you choose to get a quote from us and where did you get our contact details?
Used your services before

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Previous experience from using yourselves and also the way my enquiry was dealt with. Professional, friendly and you delivered on your promises.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
I had 2 moves. One from my father's property on the 25/6 and into storage and then on the 12/7. Gareth and Jack were simply outstanding on the 25/6. It was a very hot day and they had to carry all the items down 8 flights of stairs as unable to use the lift. They were organised, friendly, really hard working and respectful of the property. 10/10. I therefore was very pleased to see that they had been allocated to me on the 12/7 along with John. Once again outstanding service. Hard working, fast, nothing was too much trouble. Polite and respectful and also patient when I decided I wanted a piece of furniture moved ..again. I cannot praise the team enough. They are a credit to Britannia Goodwins and made my move a lot more bearable and funny at times which lightened the whole stress of moving.   If I ever move again  (long shot !) then I will want the same team.. Simply the Best! Please pass on my gratitude to them all and in particular Gareth and Jack who had the tough job of the stairs!

How would you rate our communication?
10/10

How can we improve our service?
Nothing.... outstanding!

How likely are you to recommend us to your friends / family?
10/10

Absolutely top class from start to finish

Email to Matt

Thanks again for the understanding from today, it was painful but we got there.

I also wanted to say that the guys today were absolutely top class from start to finish, incredibly helpful and polite, nothing was too much bother and it helped make what was a really difficult and stressful day for us a hell of a lot easier. 

A real credit to the business, and if we move again we will 100% be using Britannia Goodwins thanks to those guys.

Thanks

Josh and Alicia                                                                                                                                               

Service was brilliant and completely stress free

Wanted to email you today to say thanks for your help. Service was brilliant and completely stress free.

Thanks again

Stu                                                                                                                                                                  

Very friendly, jovial, nothing was too much trouble

Why did you choose to get a quote from us and where did you get our contact details?
Quotes from a few companies  -  found on internet

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
8/10

Why did you choose to move/store with us?
Timing was convenient

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Very friendly, jovial,  nothing was too much trouble

How would you rate our communication?
10/10

How can we improve our service?
I was very satisfied with your service

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Everything went perfectly